Experience Leader – Beauty Retail

Ulta Beauty, Inc.; Fond du Lac (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a diverse team of stylists, estheticians, guest coordinators, and sales staff. You will drive top-line growth through services, boutiques, and retail, while ensuring exceptional guest experiences and brand standards.

The role requires strong leadership, operational excellence, and a proactive approach to team development, with accountability for NPS and guest satisfaction across the store.

Qualifications

• 2–3+ years relevant, fast-paced retail management experience.
• Ability to drive top-line sales, manage payroll budgets and control expenses.
• Cosmetology management experience and knowledge of regulations.

Responsibilities

• Lead a high-performing team to deliver sales and services across boutique and salon.
• Ensure exceptional guest experience and maintain high NPS.
• Coach and develop associates to grow guest loyalty and sales.

Skills

Retail management

Financial management

Cosmetology management

Leadership

Guest service

Team development

Customer engagement

Executive presence

Proactive communication

Education

Bachelor’s degree preferred

Cosmetology license/management license (state dependent)

Tools

POS systems

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a diverse team of stylists, estheticians, guest coordinators, and sales staff. You will drive top-line growth through services, boutiques, and retail, while ensuring exceptional guest experiences and brand standards.

The role requires strong leadership, operational excellence, and a proactive approach to team development, with accountability for NPS and guest satisfaction across the store.