Experience Manager - Beauty Retail & Guest Experience

Ulta Beauty, Inc.; Town of Victor (NY); Presencial; USD 39.000 - 48.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid time off

Health insurance

Dental insurance

Vision insurance

Life and disability benefits

Resumo da vaga

Ulta Beauty, Inc. seeks an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and sales staff. You will drive top-line sales, manage services and boutique operations, and deliver an exceptional guest experience aligned with our brand standards.

You will oversee staffing, training, and performance, ensuring consistent guest satisfaction and adherence to all procedures while fostering a diverse, inclusive work environment in a fast-paced retail setting.

Qualificações

• Bachelor’s degree preferred.
• Cosmetology license and/or cosmetology management license where required by state law.

Responsabilidades

• Lead through Ulta Beauty’s mission, vision, and values to develop a high-performing team.
• Be accountable for guest experience, retail sales, and services including salon and boutiques.
• Drive NPS and deliver exceptional guest experiences across services, makeup, and retail.
• Oversee scheduling, attendance, training, and professional development of staff.
• Ensure compliance with store policies, procedures, and safety standards.

Conhecimentos

Tech proficiency

Communication

Collaboration

Organization

Pressure management

Formação

Bachelor’s degree preferred

Cosmetology license or cosmetology management license (state dependent)

Ferramentas

Descrição da vaga

Ulta Beauty, Inc. seeks an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and sales staff. You will drive top-line sales, manage services and boutique operations, and deliver an exceptional guest experience aligned with our brand standards.

You will oversee staffing, training, and performance, ensuring consistent guest satisfaction and adherence to all procedures while fostering a diverse, inclusive work environment in a fast-paced retail setting.