Guest Experience Leader - Beauty Retail

Ulta Beauty, Inc.; Township of Washington (NJ); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Full benefits: health, dental, vision,

Disability and life benefits

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a team of stylists, estheticians, and guest coordinators in delivering exceptional guest experiences while driving services, boutiques, and merchandise sales.

You will oversee operations, performance metrics like NPS, and ensure adherence to policies and standards. The role focuses on building an engaged, inclusive team, coaching staff, and executing company programs to achieve store goals and guest satisfaction.

Qualifications

• 2-3+ years relevant, fast-paced retail management experience.
• Experience driving top-line sales, guest experience, and staff development.

Responsibilities

• Lead a high-performing team of stylists, estheticians, guest coordinators, and managers to deliver exceptional guest experience and sales growth.
• Drive store performance by managing services, boutiques, makeup, and retail operations.
• Ensure adherence to company policies, scheduling, inventory control, and loss prevention.

Skills

Retail management

Leadership

Customer service

Communication

Team collaboration

Education

Bachelor’s degree preferred

Tools

POS system

Microsoft Office

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a team of stylists, estheticians, and guest coordinators in delivering exceptional guest experiences while driving services, boutiques, and merchandise sales.

You will oversee operations, performance metrics like NPS, and ensure adherence to policies and standards. The role focuses on building an engaged, inclusive team, coaching staff, and executing company programs to achieve store goals and guest satisfaction.