Guest Experience Leader

Ulta; Merced (CA); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Ulta Beauty in Merced, CA seeks an Experience Manager to lead a team of stylists, estheticians and guest coordinators to deliver exceptional guest experiences and top-line sales growth across services, boutiques and retail.

The role emphasizes accountability, coaching, and implementing Ulta’s operating standards while driving customer satisfaction and staff development in a fast-paced beauty environment.

Competenze

• Bachelor’s degree preferred; cosmetology or beauty ops background not required
• Strong leadership and communication skills; ability to coach and develop a team
• Proven track record driving store sales, guest experience and service metrics

Mansioni

• Lead and develop a high-performing team of stylists, guest coordinators and managers
• Drive guest satisfaction, retail sales, and service revenue to meet KPIs
• Manage scheduling, payroll and adherence to company policies and standards

Conoscenze

Leadership

Retail management

Customer service

Scheduling

Employee development

Formazione

Bachelor's degree preferred

Strumenti

POS systems

Microsoft Office

Descrizione del lavoro

Ulta Beauty in Merced, CA seeks an Experience Manager to lead a team of stylists, estheticians and guest coordinators to deliver exceptional guest experiences and top-line sales growth across services, boutiques and retail.

The role emphasizes accountability, coaching, and implementing Ulta’s operating standards while driving customer satisfaction and staff development in a fast-paced beauty environment.