Guest Experience Leader - Beauty Retail & Services

Ulta Beauty; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty seeks an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and managers. You will drive top-line sales, guest satisfaction, and service delivery across salon, boutiques, and retail, while coaching staff and ensuring adherence to standards.

You will develop talent, manage schedules, and work to sustain a high-performing store culture that embodies Ulta Beauty’s mission and values.

Qualifications

• Experience leading a multi-disciplinary beauty team.
• Proven ability to drive top-line sales growth.
• Experience across salon services, boutiques, retail and guest experience.
• Strong coaching and staff development能力.

Responsibilities

• Lead salon and boutique teams to enhance guest experience and achieve sales goals.
• Coach and develop staff through training, feedback, and performance reviews.
• Ensure adherence to company procedures, schedules, and attendance policies.
• Oversee scheduling, staffing, payroll budgets, and store performance metrics.
• Maintain awareness of products, trends, and industry best practices.

Skills

Leadership

Guest service

Sales leadership

Staff coaching

Training

Scheduling

Education

Bachelor’s degree

Cosmetology license

Tools

Scheduling tool

Task management tool

Job description

Ulta Beauty seeks an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and managers. You will drive top-line sales, guest satisfaction, and service delivery across salon, boutiques, and retail, while coaching staff and ensuring adherence to standards.

You will develop talent, manage schedules, and work to sustain a high-performing store culture that embodies Ulta Beauty’s mission and values.