Guest Experience Leader

Lowes Foods; Chapel Hill (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Lowes Foods is seeking a Front End Supervisor to ensure a fast and friendly checkout experience by consistently executing Guest Service Standards and Policies. You will supervise front end hosts, train cashiers, manage guest flow, and coordinate scheduling with store leadership to meet labor guidelines.

The role emphasizes training, performance feedback, and professional conduct at all times, with responsibilities including processing guest orders and supporting the front end team as needed.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain front end Guest Service Standards and Policies to ensure fastest, most pleasant checkout experience.
• Manage guest traffic flow and interaction at the register to monitor productivity.
• Coordinate with Store Manager and Guest Service Manager to write schedules within labor guidelines.
• Train cashiers to call additional hosts as needed and provide on-the-job feedback.

Skills

Friendly personality

Teamwork

Customer service

Supervision

Training

Cash handling

Mathematics

Computer literacy

Stamina

Communication

Adaptability

Job description

Lowes Foods is seeking a Front End Supervisor to ensure a fast and friendly checkout experience by consistently executing Guest Service Standards and Policies. You will supervise front end hosts, train cashiers, manage guest flow, and coordinate scheduling with store leadership to meet labor guidelines.

The role emphasizes training, performance feedback, and professional conduct at all times, with responsibilities including processing guest orders and supporting the front end team as needed.