Guest Experience Lead: Front Porch & Service

Lowes Foods; Morehead City (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Lowes Foods seeks a Guest Service Manager to supervise the front porch and cashier team, ensuring a fast, friendly checkout experience and adherence to guest service standards.

You will train hosts, monitor performance, handle cash and invoices, and maintain front porch operations with a focus on accuracy and customer satisfaction. This role requires leadership and hands-on daily operations involvement.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintenance of Guest Service Standards.
• Ensure front porch standards meet No Noticeable Wait policy.
• Coordinate schedule to provide service within labor guides.
• Train cashiers to call additional hosts as needed.
• Handle guest/host requests, refunds, loans, pickups, voids, and approvals promptly.
• Keep front porch clean, neat, and free of debris.
• Be a positive role model in speech, manner, dress, and integrity.
• Block unused check lanes when not in use.
• Enforce front porch policies related to Asset Protection.

Skills

Customer service

Leadership

Training

Cash handling

Computers

Job description

Lowes Foods seeks a Guest Service Manager to supervise the front porch and cashier team, ensuring a fast, friendly checkout experience and adherence to guest service standards.

You will train hosts, monitor performance, handle cash and invoices, and maintain front porch operations with a focus on accuracy and customer satisfaction. This role requires leadership and hands-on daily operations involvement.