Front-End Cash & Guest Services Supervisor

Lowes Foods; Pinehurst (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Lowes Foods is seeking a Guest Service Supervisor to supervise and provide every guest with the fastest and most pleasant checkout experience through consistent execution of Guest Service Standards. This role involves overseeing sales-related assets and ensuring efficient front-end operations.

Responsibilities include cash handling, invoicing, deposits, audits, front-end scheduling, and maintaining cash office security.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Sales, Cash and Invoice Accounting
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information and process invoices and transfers.
• Process beer/wine payments.
• Cash Related Activities: prepare bank deposits and oversee cashier support.
• Payroll check approval/cashing and daily cash count.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Cash Office Security: ensure security and accountability of cashier tills.
• Cashier/Guest Service Clerk performance reports and audits.
• Monitor Operator Activity Report and conduct till audits.
• Maintain daily front-end schedule to ensure guest service levels.
• Process guest orders to ensure No Noticeable Wait.
• Perform all other duties as assigned by management.

Skills

Friendly personality

Teamwork

Customer service

Math skills

Computer skills

Supervisory skills

Communication

Stamina on feet

Tools

POS systems

Inventory software

Cash handling software

Job description

Lowes Foods is seeking a Guest Service Supervisor to supervise and provide every guest with the fastest and most pleasant checkout experience through consistent execution of Guest Service Standards. This role involves overseeing sales-related assets and ensuring efficient front-end operations.

Responsibilities include cash handling, invoicing, deposits, audits, front-end scheduling, and maintaining cash office security.