Guest Service Leader & Front End Training Coach

Lowes Foods; North Carolina; On-site; USD 42,000 - 60,000; Full time

Job summary

Lowes Foods is seeking a Front End Supervisor to supervise checkout operations and ensure a fast, friendly guest experience. You will enforce Guest Service Standards, manage guest flow, and coordinate with store leadership to optimize labor and service levels.

You will train hosts, provide on-the-job feedback, and handle guest requests, overrides, and refunds while maintaining front end cleanliness and policy adherence. This role requires communication skills and supervisory ability.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintenance of Guest Service Standards.
• Training and Development of Front End Hosts.
• Process guest orders (including performing as a cashier or guest service clerk).
• Perform all other duties as assigned by management.

Skills

Friendly personality

Team player

Supervisory ability

Training & development

Effective communication

Customer service

Reading and understanding information

Mathematical skills

Standing for extended periods

Computer skills

Job description

Lowes Foods is seeking a Front End Supervisor to supervise checkout operations and ensure a fast, friendly guest experience. You will enforce Guest Service Standards, manage guest flow, and coordinate with store leadership to optimize labor and service levels.

You will train hosts, provide on-the-job feedback, and handle guest requests, overrides, and refunds while maintaining front end cleanliness and policy adherence. This role requires communication skills and supervisory ability.