Front-End Cash & Guest Experience Specialist

Lowes Foods; Pinehurst (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Lowes Foods is seeking a supervisor to ensure fast and pleasant guest checkout experiences by consistently executing Guest Service Standards. The role includes cash handling, invoice accounting, and maintaining front-end operations.

The position covers cash office security, reporting, and supporting cashier staff to uphold a No Noticeable Wait policy and accurate daily cash processes.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Sales, Cash and Invoice Accounting: Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Cash Related Activities: Prepare bank deposits according to policy.
• Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.).
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• Cash Office Security: Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front end and cash office.
• Cashier/Guest Service Clerk Performance Reports: Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Maintain daily front-end schedule to ensure proper guest service level throughout the day.
• Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
• Perform all other duties as assigned by management.

Skills

Friendly personality

Teamwork

Lifting 25 lbs

Reading/comprehension

Front end operations

Supervision/training

Learning multiple tasks

Communication/guest service

Age 18+

Standing for long periods

Math proficiency

Computer skills

Job description

Lowes Foods is seeking a supervisor to ensure fast and pleasant guest checkout experiences by consistently executing Guest Service Standards. The role includes cash handling, invoice accounting, and maintaining front-end operations.

The position covers cash office security, reporting, and supporting cashier staff to uphold a No Noticeable Wait policy and accurate daily cash processes.