Guest Service Leader & Front End Coach

Lowes Foods, LLC; Jamestown (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Lowes Foods, LLC is seeking a Front End Supervisor to oversee guest service at the checkout area and ensure rapid, pleasant experiences for customers. You will supervise hosts, train cashiers, and coordinate with store leadership to meet labor guidelines while maintaining a clean, efficient front end.

The role requires strong communication, teamwork, and the ability to manage busy front-end operations with professionalism and integrity on a daily basis.

Qualifications

• Friendly and outgoing personality.
• Ability to supervise people including training and development.
• Effective communication and guest service skills.
• Ability to stand for extended periods and work in a front-end environment.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.

Responsibilities

• Maintain front end Guest Service Standards and No Noticeable Wait Policy.
• Manage guest traffic flow at the front end and monitor productivity.
• Collaborate with Store Manager to write schedules per labor guides.
• Train cashiers to call additional hosts as needed.
• Handle guests, refunds, overrides, and approvals promptly and professionally.
• Keep front end clean and parking lot free of debris and carts.
• Be a positive role model in speech, dress, hygiene and integrity.
• Block unused check lanes when not in use.
• Monitor and enforce Asset Protection and Shrink Control policies.
• Provide training and feedback to hosts not meeting standards.
• Communicate issues to the guest service manager and problem areas.
• Provide on-the-job feedback to maintain service levels.
• Process guest orders and perform cashier/guest service clerk duties.
• Perform other duties as assigned by management.

Skills

Friendly personality

Team leadership

Guest service

Communication

Stamina

Job description

Lowes Foods, LLC is seeking a Front End Supervisor to oversee guest service at the checkout area and ensure rapid, pleasant experiences for customers. You will supervise hosts, train cashiers, and coordinate with store leadership to meet labor guidelines while maintaining a clean, efficient front end.

The role requires strong communication, teamwork, and the ability to manage busy front-end operations with professionalism and integrity on a daily basis.