Guest Experience Lead - Workplace Concierge & Events

CBRE; East Riverdale (MD); On-site; USD 50,000 - 56,000; Full time

Job summary

CBRE seeks a Workplace Experience Coordinator to deliver world-class service to employees and visitors at a designated building. You will greet entrants, issue passes, answer calls, and help coordinate activities and events.

The role requires 3–4 years in front desk or hospitality, flexible schedules, strong communication, ability to stand and lift up to 40 lbs, and familiarity with Google Docs and Slack (Jira a plus). Salary ranges from $50,000 to $55,500 per year.

Qualifications

• 3-4 years of front desk, concierge, customer service or hospitality experience
• Open and flexible work schedules
• Ability to comprehend and interpret instructions, memos, and ask clarifying questions
• Comfortable meeting and engaging with new people with a warm demeanor
• Attention to detail with strong verbal and written skills
• Ability to stand/walk for extended periods and lift up to 40 lbs
• Knowledge of Google Docs and Slack; Jira a plus

Responsibilities

• Greet entrants and issue visitor and parking passes while following security protocols
• Answer calls professionally; create presentations and address groups
• Coordinate recreational, dining, and business activities for requestors
• Manage janitorial or maintenance work orders; coordinate mail, supplies and onboarding
• Acknowledge inquiries or complaints and provide professional solutions
• Organize on-site events: secure space, set up/tear down, deliver supplies
• Follow security/emergency procedures and notify appropriate parties
• Coordinate with vendors supplying services or goods to the workplace
• Explain information clearly within the team and follow manager directions
• Contribute to operations with defined duties and procedures

Skills

Front desk experience

Customer service

Hospitality experience

Google Docs

Slack

Jira

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE seeks a Workplace Experience Coordinator to deliver world-class service to employees and visitors at a designated building. You will greet entrants, issue passes, answer calls, and help coordinate activities and events.

The role requires 3–4 years in front desk or hospitality, flexible schedules, strong communication, ability to stand and lift up to 40 lbs, and familiarity with Google Docs and Slack (Jira a plus). Salary ranges from $50,000 to $55,500 per year.