Guest Experience Lead - Workplace Services

CBRE; Denver (CO); On-site; USD 34,000 - 37,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated Denver building. You will greet visitors, manage passes, and assist with events and workplace services, ensuring smooth daily operations.

The role requires strong communication and organizational skills with the ability to follow security procedures and coordinate with vendors. A friendly, professional presence and basic MS Office proficiency are essential.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility.
• Answer the telephone in a professional manner and create presentations.
• Arrange and confirm recreational, dining, and business activities.
• Manage janitorial or maintenance work orders and coordinate workplace services.
• Acknowledge inquiries or complaints and provide professional solutions.
• Organize and manage on-site events, including setup and teardown.
• Follow security procedures and coordinate with vendors as needed.
• Explain detailed information within the team and follow manager directions.
• Use existing procedures to solve straightforward problems with limited discretion.

Skills

Communication

Customer service

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated Denver building. You will greet visitors, manage passes, and assist with events and workplace services, ensuring smooth daily operations.

The role requires strong communication and organizational skills with the ability to follow security procedures and coordinate with vendors. A friendly, professional presence and basic MS Office proficiency are essential.