Front Desk & Workplace Experience Lead

CBRE; New York (NY); On-site; USD 60,000 - 61,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and visitors at a designated building. You will greet guests, manage passes, and support events, clerical tasks, and vendor coordination in a dynamic workplace.

The role emphasizes strong communication, organization, and adherence to security procedures, with a focus on proactive problem solving and professional guest experiences.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• First point of contact for all those entering the facility. Greet them and issue visitor and parking passes.
• Answer the telephone professionally; create presentations and speak to groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders; coordinate workplace services including mail and onboarding.
• Address inquiries or complaints professionally and provide solutions.
• Organize and manage on-site events; set up and tear down, deliver supplies.
• Follow security and emergency procedures; coordinate with vendors as needed.
• Explain detailed information; follow manager directions and existing procedures.

Skills

Communication skills

Organizational skills

MS Office knowledge

Follow basic routines

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and visitors at a designated building. You will greet guests, manage passes, and support events, clerical tasks, and vendor coordination in a dynamic workplace.

The role emphasizes strong communication, organization, and adherence to security procedures, with a focus on proactive problem solving and professional guest experiences.