Workplace Experience Coordinator - San Francisco, CA

CBRE Group, Inc.; San Francisco (CA); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

CBRE Group, Inc. in San Francisco seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests. You will greet visitors, issue passes, coordinate events, and support on-site operations to maintain a welcoming daily environment.

Responsibilities include handling inquiries, coordinating activities, managing maintenance requests, and ensuring security procedures are followed. This role emphasizes clear communication and a proactive guest experience.

Formación

• Customer service experience with a hospitality mindset.
• Strong communication and presentation skills.
• Ability to coordinate events and manage facilities.

Responsabilidades

• First point of contact for all entrants; greet visitors and issue passes per security.
• Answer phones professionally and support presentations to groups.
• Arrange recreational, dining, and business activities for requestors.
• Coordinate workplace services including mail, supplies, and onboarding.
• Handle inquiries and provide solutions with a customer-focused approach.
• Organize on-site events: secure space, setup/teardown, and supply delivery.
• Follow security procedures and assist in emergencies as needed.
• Coordinate with vendors and explain information clearly to the team.

Conocimientos

Customer service

Hospitality

Event coordination

Vendor coordination

Communication

Descripción del empleo

"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience"

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.