Guest Experience Lead & Team Mentor

URBN Urban Outfitters, Inc.; Knoxville (TN); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Knoxville is seeking a Key Holder to support the store leadership in delivering exceptional service, selling, and daily processes.

You will be an expert in operating procedures and will mentor the associate team. The role emphasizes driving sales through KPI-guided goals, collaboration with leadership, omni-channel service, and hands-on involvement in opening/closing, stock, and visual standards.

Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
• Supports the training of the associate team, including new hire onboarding
• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Skills

Anthro brand fan

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. in Knoxville is seeking a Key Holder to support the store leadership in delivering exceptional service, selling, and daily processes.

You will be an expert in operating procedures and will mentor the associate team. The role emphasizes driving sales through KPI-guided goals, collaboration with leadership, omni-channel service, and hands-on involvement in opening/closing, stock, and visual standards.