Brand Experience Leader — Sales & Team Mentor

URBN Urban Outfitters, Inc.; Lake Forest (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employee discounts

Paid time off (PTO)

Job summary

URBN Urban Outfitters, Inc. in Lake Forest, IL is seeking a dynamic Key Holder to collaborate with store leadership, drive sales, embody the FP brand, and create an engaging, customer-centric environment.

You will model outstanding service, mentor team members, and ensure seamless daily operations, including opening/closing tasks, inventory control, and safety compliance. In this role you will lead by example during high-volume periods, support omnichannel shopping experiences, communicate

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Act as a brand ambassador reflecting company values; partner with the store leadership team to create an engaging experience that appeals to FP customers.
• Create selling initiatives that enhance the customer experience; empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Deliver a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
• Act as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service over tasks.
• Manage store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Teach and share product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources.
• Support the store management team by participating in daily office procedures, execution of operations, and store maintenance.
• Collaborate with key partners to execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensure omni-channel orders are processed timely and accurately.
• Adhere to store’s safety standards, inventory accuracy, reduction of product loss, and uphold all company policy and procedures to support profitability.

Skills

Brand leadership

Team player

Flexibility hours

Willing to learn

Customer service oriented

Job description

URBN Urban Outfitters, Inc. in Lake Forest, IL is seeking a dynamic Key Holder to collaborate with store leadership, drive sales, embody the FP brand, and create an engaging, customer-centric environment.

You will model outstanding service, mentor team members, and ensure seamless daily operations, including opening/closing tasks, inventory control, and safety compliance. In this role you will lead by example during high-volume periods, support omnichannel shopping experiences, communicate