Brand Experience Store Lead

URBN Urban Outfitters, Inc.; Newport Beach (CA); On-site; USD 24,796 - 28,929; Part time

Benefits offered by this job

Employee discounts

Medical, dental, vision benefits

PTO

Job summary

URBN Urban Outfitters, Inc. in Newport Beach is seeking a Key Holder to assist the management team in supervising store operations and delivering an engaging customer experience.

You will help drive sales, share brand messaging, and lead by example in daily interactions with customers and the team. The role emphasizes teamwork, leadership, and a proactive approach to store performance, including helping with inventory, displays, and safety standards.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet store needs, including nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects company values; partners with store leadership on creating an engaging experience for FP customers.
• Creates selling initiatives that enhance the customer experience and guides the team to drive sales through personalized service, styling, and outfitting recommendations.
• Delivers an omni-channel shopping experience through understanding and use of systems and applications.

Skills

Customer service

Leadership potential

Team player

Flexible hours

Communication skills

Job description

URBN Urban Outfitters, Inc. in Newport Beach is seeking a Key Holder to assist the management team in supervising store operations and delivering an engaging customer experience.

You will help drive sales, share brand messaging, and lead by example in daily interactions with customers and the team. The role emphasizes teamwork, leadership, and a proactive approach to store performance, including helping with inventory, displays, and safety standards.