Guest Experience Lead, Skincare Retail

Heyday; Boston (MA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Employee discounts

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Paid time off

Professional Growth Opportunities

Job summary

Heyday in Boston is seeking a Hospitality Client Lead to deliver world-class client experiences in our shops. You will connect with clients, offer product recommendations, anticipate needs, resolve queries, and lead a team.

Responsibilities include top-notch client service, scheduling with the Shop Manager, managing Skin Therapist appointments, supervising staff, training new hosts, restocking, inventory, and processing sales and returns. 25–35 hours weekly.

Qualifications

• Exceptional customer service and problem-solving skills.
• Serve as the ‘host’ of the Heyday Party, creating a warm, welcoming, and engaging experience for every guest.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive approach with the ability to take initiative and execute tasks independently.
• Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
• Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.
• 25 to 35 hours a week (plus opportunity to pick up shifts and event work).

Skills

Customer service

Problem-solving

Host

Product sales

Multitasking

Initiative

Communication

Flexibility

Job description

Heyday in Boston is seeking a Hospitality Client Lead to deliver world-class client experiences in our shops. You will connect with clients, offer product recommendations, anticipate needs, resolve queries, and lead a team.

Responsibilities include top-notch client service, scheduling with the Shop Manager, managing Skin Therapist appointments, supervising staff, training new hosts, restocking, inventory, and processing sales and returns. 25–35 hours weekly.