Guest Experience Lead - Skincare

Heyday Skincare - Seaport; Somerville (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Employee discounts

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Paid time off

Professional Growth Opportunities

Job summary

Heyday Skincare - Seaport is seeking a Hospitality Client Lead to be the cornerstone of our client experience in the shop. You will engage guests, offer product recommendations, and lead a small team to ensure smooth daily operations.

You will collaborate with the Shop Manager, manage appointments in our booking system, and help train new Hosts. The role requires a friendly host mindset, strong communication, and a willingness to work weekends and shifts across opening and closing times.

Qualifications

• Exceptional customer service and problem-solving skills.
• Host as the 'host' of the Heyday Party, creating a warm, welcoming, engaging experience for every guest.
• Confidence in selling products and services.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive approach with the ability to take initiative and execute tasks independently.
• Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
• Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system.
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.
• 25 to 35 hours a week, plus opportunity to pick up shifts and event work.

Skills

Customer service

Problem Solving

Team Leadership

Multi-tasking

Sales Skills

Communication

Flexibility

Initiative

Tools

Booking System

Job description

Heyday Skincare - Seaport is seeking a Hospitality Client Lead to be the cornerstone of our client experience in the shop. You will engage guests, offer product recommendations, and lead a small team to ensure smooth daily operations.

You will collaborate with the Shop Manager, manage appointments in our booking system, and help train new Hosts. The role requires a friendly host mindset, strong communication, and a willingness to work weekends and shifts across opening and closing times.