Guest Experience Lead - Skincare & Retail

Heyday Skincare - Seaport; Boston (MA); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hourly wage

Product commission

Facial discounts

Friends & family discount

Product discount

Paid time off

Growth opportunities

Descripción de la vacante

Heyday Skincare - Seaport is seeking a Hospitality Client Lead to create a world-class client experience in our shops. You will connect with clients, offer product recommendations, anticipate needs, resolve queries, and lead a team.

You’ll provide top-notch service, coordinate with the Shop Manager on schedules, and manage Skin Therapist bookings. This role requires multitasking in a fast-paced environment and a flexible weekend/shift schedule.

Formación

• 1 to 3 years in progressive retail or spa environment and/or similar experience required.
• Experience leading a team or running shifts, preferred.
• 1 to 3 years experience in hospitality, hotels, restaurants, or similar industries, preferred.

Responsabilidades

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system
• Supervise on‑shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.
• 25 to 35 hours a week (plus opportunity to pick up shifts and event work).

Conocimientos

Customer service

Hosting

Product sales

Multi-tasking

Initiative

Communication

Flexible schedule

Descripción del empleo

Heyday Skincare - Seaport is seeking a Hospitality Client Lead to create a world-class client experience in our shops. You will connect with clients, offer product recommendations, anticipate needs, resolve queries, and lead a team.

You’ll provide top-notch service, coordinate with the Shop Manager on schedules, and manage Skin Therapist bookings. This role requires multitasking in a fast-paced environment and a flexible weekend/shift schedule.