Guest Experience Lead (Part-Time) + Product Commission

Heyday Skincare; Somerville (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Paid time off

Professional Growth Opportunities

Job summary

Heyday Skincare in Somerville, MA is seeking a Hospitality Client Lead to create a world-class client experience in our shops. You’ll connect with clients, offer product recommendations, anticipate needs, resolve queries, and lead a team to deliver outstanding service.

You’ll work closely with the Shop Manager on scheduling, manage Skin Therapist appointments, supervise on-shift staff, and contribute to training. A flexible schedule including weekends and events is required.

Qualifications

• 1 to 3 years in progressive retail or spa environment and/or similar experience required.
• Experience leading a team or running shifts, preferred.
• 1 to 3 years experience in hospitality, hotels, restaurants, or similar industries, preferred.

Responsibilities

• Provide top-notch client service and hospitality.
• Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
• Manage Skin Therapist appointments within our booking system.
• Supervise on-shift staff, including deployment, delegation, and troubleshooting.
• Contribute to the training and coaching of new Host team members.
• Assist in daily shop tasks and projects.
• Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.
• 25 to 35 hours a week (plus opportunity to pick up shifts and event work).

Skills

Customer service

Leadership

Scheduling

Communication

Hospitality

Job description

Heyday Skincare in Somerville, MA is seeking a Hospitality Client Lead to create a world-class client experience in our shops. You’ll connect with clients, offer product recommendations, anticipate needs, resolve queries, and lead a team to deliver outstanding service.

You’ll work closely with the Shop Manager on scheduling, manage Skin Therapist appointments, supervise on-shift staff, and contribute to training. A flexible schedule including weekends and events is required.