Guest Experience Lead — Retail, Growth & Benefits

Global Montello Group Corp; Claremont (NH); On-site; USD 2,433,000 - 2,875,000; Full time

Job summary

Global Partners LP in New Hampshire is seeking a Guest Service Supervisor to oversee staff, organize work processes, and help meet store objectives while delivering a positive guest experience.

You will coach employees, greet guests, ensure safety and policy compliance, operate the point of sale, manage cash handling and deposits, keep shelves stocked, and address guest inquiries with a focus on service excellence. Flexibility for days, evenings, weekends, and holidays is required.

Qualifications

• Supervise employees and coach to perform tasks.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality and store policies and practices.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Staff supervision

Customer service

Cash handling

POS operation

Education

High School Diploma

Job description

Global Partners LP in New Hampshire is seeking a Guest Service Supervisor to oversee staff, organize work processes, and help meet store objectives while delivering a positive guest experience.

You will coach employees, greet guests, ensure safety and policy compliance, operate the point of sale, manage cash handling and deposits, keep shelves stocked, and address guest inquiries with a focus on service excellence. Flexibility for days, evenings, weekends, and holidays is required.