Guest Service Lead – Growth & Flexible Hours

Global Montello Group Corp; Nashua (NH); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

Vision and Life Insurance

401k with company match

Tuition reimbursement after 6 months

Growth opportunities

Coins!

Job summary

Global Partners LP seeks a Guest Service Supervisor in Nashua, NH to lead front-line staff, ensure guest satisfaction, and drive store operations. You will coach team members, manage POS cash handling, and uphold safety, security, and cleanliness standards in a fast-paced retail setting.

The role requires flexibility for day/evening shifts, weekends, and holidays, with a focus on providing an excellent guest experience and maintaining in-stock conditions, while supporting corporate policies and

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and/ or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

Job description

Global Partners LP seeks a Guest Service Supervisor in Nashua, NH to lead front-line staff, ensure guest satisfaction, and drive store operations. You will coach team members, manage POS cash handling, and uphold safety, security, and cleanliness standards in a fast-paced retail setting.

The role requires flexibility for day/evening shifts, weekends, and holidays, with a focus on providing an excellent guest experience and maintaining in-stock conditions, while supporting corporate policies and