Guest Experience Lead - Retail Front-End

Hunter Super Techs - TurnPoint; Philadelphia (Philadelphia County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Associate discount

Training and development opportunities

Job summary

Burlington Stores is hiring a Full-Time Customer Experience Lead in the United States. You will lead by example to deliver excellent customer service, supervise front-end operations, and ensure the sales floor remains organized and ready for customers.

This hands-on leadership role involves directing associates, adjusting priorities, and supporting leadership to maintain smooth operations on busy shifts. Responsibilities include managing checkout flow, resolving customer concerns, and ensuring

Qualifications

• 1+ years of retail experience preferred, especially off-price/big box environments.
• Strong communication and problem-solving skills.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support front-end operations, including checkout flow and line management.
• Direct associates, prioritize tasks, and ensure store is organized and stocked.
• Resolve customer concerns and escalate issues when needed.
• Perform opening/closing duties and support proper scheduling of breaks.

Skills

Customer service

Leadership

Communication

Tools

POS system

Job description

Burlington Stores is hiring a Full-Time Customer Experience Lead in the United States. You will lead by example to deliver excellent customer service, supervise front-end operations, and ensure the sales floor remains organized and ready for customers.

This hands-on leadership role involves directing associates, adjusting priorities, and supporting leadership to maintain smooth operations on busy shifts. Responsibilities include managing checkout flow, resolving customer concerns, and ensuring