Customer Experience Lead — Front-End Leader, Flexible Hours

Burlington Stores, Inc.; White Lake (WI); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive a positive shopping experience and support front-end operations. You will lead a team during shifts, ensure smooth checkout, and uphold Burlington’s customer‑first values across the store.

Responsibilities include coaching associates, managing daily tasks, resolving issues, and maintaining merchandising standards. This is a hands-on leadership role requiring flexibility for nights, weekends, and holidays.

Qualifications

• Must have a strong customer service mindset.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem‑solving skills; stay organized while adapting priorities.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Lead and coach

Communication

Problem‑solving

Organizational skills

Team orientation

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive a positive shopping experience and support front-end operations. You will lead a team during shifts, ensure smooth checkout, and uphold Burlington’s customer‑first values across the store.

Responsibilities include coaching associates, managing daily tasks, resolving issues, and maintaining merchandising standards. This is a hands-on leadership role requiring flexibility for nights, weekends, and holidays.