Customer Experience Lead — Front-End Ops, Flexible Hours

Burlington Stores, Inc.; Augusta (GA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical coverage

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to help deliver a positive shopping experience and support front-end operations on a daily basis. You will lead, coach, and coordinate associates during shifts while aligning with Burlington’s values and service standards.

The role emphasizes customer-first mindset, operational accuracy, and the ability to manage busy periods, nights, weekends, and holidays. Competitive wage with associate discount and benefits are offered.

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead and coach associates.
• Strong communication and problem-solving skills.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Lead by example to deliver exceptional customer service across the store.
• Coordinate daily front-end operations including checkout flow and line management.
• Direct associates on shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalate issues when needed.
• Maintain workload tasks, recovery, and merchandising standards.
• Perform opening and/or closing duties as assigned.
• Assist with proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register/transaction issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.
• Support merchandise flow and keep stock areas organized.
• Reinforce company policies, safety standards, and procedures.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Time management

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to help deliver a positive shopping experience and support front-end operations on a daily basis. You will lead, coach, and coordinate associates during shifts while aligning with Burlington’s values and service standards.

The role emphasizes customer-first mindset, operational accuracy, and the ability to manage busy periods, nights, weekends, and holidays. Competitive wage with associate discount and benefits are offered.