Guest Experience Lead — On-site Front Desk (SF)

Jones Lang LaSalle Incorporated; San Francisco (CA); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Jones Lang LaSalle Incorporated in San Francisco, CA is seeking a Guest Services Ambassador on-site to welcome visitors and support day-to-day operations. You will manage visitor registrations, coordinate conference room bookings, respond to inquiries, and help maintain a professional, welcoming reception aligned with client standards.

The role requires a high school diploma, 2+ years in customer service or front desk, strong communication, organization, and the ability to multitask in a

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service, hospitality, or front desk experience.
• Excellent verbal and written communication skills with a professional and approachable demeanor.
• Strong organizational abilities and attention to detail in a fast-paced environment.
• Proficiency with Microsoft Office Suite and ability to learn new technology platforms quickly.
• Demonstrated ability to handle multiple tasks simultaneously while maintaining composure.

Responsibilities

• Greet all visitors, clients, and employees with a warm, professional demeanor and manage the visitor registration process.
• Coordinate conference room bookings, catering requests, and special event logistics to ensure seamless workplace operations.
• Respond to inquiries via phone, email, and in-person, providing accurate information and directing requests to appropriate parties.
• Maintain a clean, organized, and welcoming reception area that reflects the professional standards of our clients.
• Monitor building access and security protocols, ensuring compliance with safety procedures and visitor management systems.
• Support workplace services teams with administrative tasks, mail distribution, and supply management.
• Collaborate with facilities, security, and client teams to address guest needs and resolve issues promptly.

Skills

Customer service

Communication

Organization

Problem solving

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Associate degree or relevant certifications in hospitality or business administration

Tools

Microsoft Office Suite

Job description

Jones Lang LaSalle Incorporated in San Francisco, CA is seeking a Guest Services Ambassador on-site to welcome visitors and support day-to-day operations. You will manage visitor registrations, coordinate conference room bookings, respond to inquiries, and help maintain a professional, welcoming reception aligned with client standards.

The role requires a high school diploma, 2+ years in customer service or front desk, strong communication, organization, and the ability to multitask in a