Guest Experience Ambassador (On-site Front Desk)

JLL; San Francisco (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Early access to earned wages

Job summary

JLL is seeking a Guest Services Ambassador in San Francisco, CA. This role serves as the first point of contact, creating exceptional first impressions while providing professional service to employees and visitors.

Responsibilities include managing visitor registration, directing incoming calls, and maintaining a welcoming reception area. The ideal candidate has 2+ years of experience in customer service, strong communication skills, and is proficient in Microsoft Office.

Qualifications

• 2+ years of experience in reception, hospitality, or customer service roles.
• Professional appearance and excellent interpersonal skills.
• Ability to maintain composure in high-pressure situations.

Responsibilities

• Welcome and greet all visitors, employees, and vendors.
• Manage visitor registration process using appropriate technology systems.
• Coordinate with security to ensure compliance with access control protocols.
• Answer, screen, and direct incoming calls via the reception console.
• Monitor reception and lobby areas to ensure cleanliness.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Visitor management systems

G-Suite

Job description

JLL is seeking a Guest Services Ambassador in San Francisco, CA. This role serves as the first point of contact, creating exceptional first impressions while providing professional service to employees and visitors.

Responsibilities include managing visitor registration, directing incoming calls, and maintaining a welcoming reception area. The ideal candidate has 2+ years of experience in customer service, strong communication skills, and is proficient in Microsoft Office.