Onsite Front Desk & Guest Experience Specialist

Jones Lang LaSalle Incorporated; Franklin (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Franklin, TN is seeking a Receptionist to greet employees, guests and vendors and provide essential front desk support. The role focuses on delivering a welcoming experience, coordinating visitor services, and supporting daily facility needs.

The position requires 1–2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office. This is a full-time onsite role with occasional event support responsibilities.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service, hospitality, or office administration experience.
• Experience supporting front desk operations in a professional setting.
• Strong customer service, interpersonal and relationship-building skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work full-time onsite with flexibility for event support.

Responsibilities

• Greet and assist employees, guests, visitors, and vendors, delivering excellent customer service.
• Manage front desk operations: calls, visitor requests, phone lists, and admin tasks.
• Coordinate package deliveries, mail services, and act as point of contact for vendors.
• Maintain lobby and common areas and report maintenance issues.
• Support conference room scheduling, badging, visitor scheduling, and leadership calendars.
• Assist with building maintenance scheduling and resolve workplace-service issues.
• Communicate effectively with staff and leadership with professionalism.

Skills

Customer service

Front desk operations

Microsoft Office

Verbal & written communication

Education

High school diploma or GED

Tools

Visitor management systems

Job description

Jones Lang LaSalle Incorporated in Franklin, TN is seeking a Receptionist to greet employees, guests and vendors and provide essential front desk support. The role focuses on delivering a welcoming experience, coordinating visitor services, and supporting daily facility needs.

The position requires 1–2 years of customer service experience, strong communication skills, and proficiency with Microsoft Office. This is a full-time onsite role with occasional event support responsibilities.