Guest Services Ambassador

Jones Lang LaSalle Incorporated; San Francisco (CA); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Jones Lang LaSalle Incorporated in San Francisco, CA is seeking a Guest Services Ambassador on-site to welcome visitors and support day-to-day operations. You will manage visitor registrations, coordinate conference room bookings, respond to inquiries, and help maintain a professional, welcoming reception aligned with client standards.

The role requires a high school diploma, 2+ years in customer service or front desk, strong communication, organization, and the ability to multitask in a

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service, hospitality, or front desk experience.
• Excellent verbal and written communication skills with a professional and approachable demeanor.
• Strong organizational abilities and attention to detail in a fast-paced environment.
• Proficiency with Microsoft Office Suite and ability to learn new technology platforms quickly.
• Demonstrated ability to handle multiple tasks simultaneously while maintaining composure.

Responsibilities

• Greet all visitors, clients, and employees with a warm, professional demeanor and manage the visitor registration process.
• Coordinate conference room bookings, catering requests, and special event logistics to ensure seamless workplace operations.
• Respond to inquiries via phone, email, and in-person, providing accurate information and directing requests to appropriate parties.
• Maintain a clean, organized, and welcoming reception area that reflects the professional standards of our clients.
• Monitor building access and security protocols, ensuring compliance with safety procedures and visitor management systems.
• Support workplace services teams with administrative tasks, mail distribution, and supply management.
• Collaborate with facilities, security, and client teams to address guest needs and resolve issues promptly.

Skills

Customer service

Communication

Organization

Problem solving

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Associate degree or relevant certifications in hospitality or business administration

Tools

Microsoft Office Suite

Job description

## Guest Services AmbassadorApply: On-site: San Francisco, CA: Full time: Posted Today: REQ541494**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# **Guest Services Ambassador-JLL** ## **What this job involves:**As a Guest Services Ambassador at JLL, you'll be the welcoming face of our client's workplace, creating exceptional first impressions and fostering an environment where everyone feels valued from the moment they arrive. This role is about more than managing a front desk—it's about shaping experiences that reflect our commitment to collaboration and inclusivity. You'll coordinate visitor management, handle inquiries with professionalism and warmth, and ensure seamless day-to-day operations that support both our clients and their guests. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll play a vital role in creating that welcoming foundation. Your attention to detail, problem-solving skills, and genuine enthusiasm for helping others will make you an essential part of a team that's collectively shaping a brighter way forward. ## **What your day-to-day will look like:**• Greet all visitors, clients, and employees with a warm, professional demeanor and manage the visitor registration process• Coordinate conference room bookings, catering requests, and special event logistics to ensure seamless workplace operations• Respond to inquiries via phone, email, and in-person, providing accurate information and directing requests to appropriate parties• Maintain a clean, organized, and welcoming reception area that reflects the professional standards of our clients• Monitor building access and security protocols, ensuring compliance with safety procedures and visitor management systems• Support workplace services teams with administrative tasks, mail distribution, and supply management• Collaborate with facilities, security, and client teams to address guest needs and resolve issues promptly ## **Required qualifications:**• High school diploma or equivalent• 2+ years of customer service, hospitality, or front desk experience• Excellent verbal and written communication skills with a professional and approachable demeanor• Strong organizational abilities and attention to detail in a fast-paced environment• Proficiency with Microsoft Office Suite and ability to learn new technology platforms quickly• Demonstrated ability to handle multiple tasks simultaneously while maintaining composure ## **Preferred qualifications:**• Experience in corporate reception, hospitality, or workplace services environments• Familiarity with visitor management systems and conference room booking platforms• Bilingual or multilingual capabilities• Associate degree or relevant certifications in hospitality or business administration **Schedule:** M-F Morning shift**Location**: San Francisco, CA This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. **Expected compensation for this position:** 70,000.00 – 75,000.00 USD per year *Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.* **Location:**On-site –San Francisco, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!