Guest Experience Lead & Office Concierge

cw; New York (NY); On-site; USD 4,054,000 - 4,769,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible spending accounts (FSA)

Health savings accounts (HSA)

Retirement plan

Paid time off

Disability insurance

Job summary

Cushman & Wakefield is recruiting a Workplace Experience Specialist in New York to manage reception, guest services, and day-to-day office operations. You will greet visitors, coordinate conference rooms, policy compliance, and liaise with security and hosts to ensure a seamless office experience.

The role emphasizes exceptional customer service, strong communication, and proactive problem-solving, with responsibilities spanning administrative support, scheduling, and vendor coordination.

Qualifications

• 4+ years of experience managing a busy reception/office.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office Suite and Teams.

Responsibilities

• Serve as the primary ambassador for the office by providing a welcoming and professional experience for visitors and employees.
• Monitor lobby activity and coordinate guest arrivals with hosts and security.
• Respond to inquiries and direct front desk calls to appropriate teams.
• Record visitor information and manage registrations in the building access system.
• Schedule meetings and manage conference room bookings and room setups.
• Support office operations including inventory, supplies, and vendor access.

Skills

Reception Management

Guest Services

Customer Service

Microsoft Teams

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Cushman & Wakefield is recruiting a Workplace Experience Specialist in New York to manage reception, guest services, and day-to-day office operations. You will greet visitors, coordinate conference rooms, policy compliance, and liaise with security and hosts to ensure a seamless office experience.

The role emphasizes exceptional customer service, strong communication, and proactive problem-solving, with responsibilities spanning administrative support, scheduling, and vendor coordination.