Guest Experience Lead — Inspiring Retail Leader

Lululemon Athletica; Miramar Beach (FL); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica Grand Blvd seeks a Guest Experience Lead to join the store leadership team, delivering technical product education to guests and driving on-floor performance toward daily sales targets. The role involves supervising the floor, opening/closing the store, and shaping an inclusive, high-energy guest experience.

You will participate in hiring, provide performance feedback, and serve as Supervisor on Duty to ensure exceptional guest interactions and team development.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent, or above

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Customer experience

Leadership

Mentoring

Education

High school diploma/GED/equivalent

Job description

lululemon Athletica Grand Blvd seeks a Guest Experience Lead to join the store leadership team, delivering technical product education to guests and driving on-floor performance toward daily sales targets. The role involves supervising the floor, opening/closing the store, and shaping an inclusive, high-energy guest experience.

You will participate in hiring, provide performance feedback, and serve as Supervisor on Duty to ensure exceptional guest interactions and team development.