Guest Experience Lead, Store Floor Leadership

lululemon; Lahaina (HI); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Employee discount

Fitness & yoga classes

Retirement plan matching

Job summary

lululemon is seeking a Guest Experience Lead to ensure a high-quality in-store experience by guiding staff on product education and guest engagement. The role sits on the store leadership team, driving daily sales and supervising on duty, with involvement in hiring and development.

The position emphasizes inclusive leadership, strong communication, and the ability to adapt to varied shifts. Retail experience and a commitment to guest satisfaction are essential.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Travel to assigned store with reliable transportation

Responsibilities

• Lead from the floor as Supervisor on Duty to drive store performance
• Provide technical product education and ensure a quality guest experience
• Participate in hiring, onboarding, and coaching of team members
• Open and close the store following procedures
• Review daily metrics to motivate the team toward sales goals
• Foster an inclusive, collaborative work environment

Skills

Retail experience

Leadership

Guest service

Communication

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Guest Experience Lead to ensure a high-quality in-store experience by guiding staff on product education and guest engagement. The role sits on the store leadership team, driving daily sales and supervising on duty, with involvement in hiring and development.

The position emphasizes inclusive leadership, strong communication, and the ability to adapt to varied shifts. Retail experience and a commitment to guest satisfaction are essential.