Guest Experience Lead — Inspire Service & Growth

lululemon; Natick (MA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Career development

Wellbeing programs

Job summary

lululemon is seeking a Guest Experience Lead to drive in-store excellence by delivering technical product education and creating an inclusive guest experience. You will be part of the store leadership team, guiding daily sales and floor operations while mentoring teammates.

You will open/close the store, review daily metrics, participate in hiring, and coach staff to deliver exceptional service and achieve targets in a fast-paced retail environment.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma/GED/equivalent

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill business, team, and guest needs.
• Conduct preparation activities to ensure in-store readiness and maintain operational excellence throughout shift.
• Open and close the store according to procedures.
• Review daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection and onboarding.
• Address team member performance and support ongoing learning through feedback, coaching and recognition.
• Contribute to a respectful and inclusive team by fostering supportive relationships.

Skills

Retail experience

Customer service

Leadership

Mentoring

Education

High school diploma or equivalent

Job description

lululemon is seeking a Guest Experience Lead to drive in-store excellence by delivering technical product education and creating an inclusive guest experience. You will be part of the store leadership team, guiding daily sales and floor operations while mentoring teammates.

You will open/close the store, review daily metrics, participate in hiring, and coach staff to deliver exceptional service and achieve targets in a fast-paced retail environment.