Guest Experience Lead: Inspire Teams & Elevate Service

Lululemon Athletica; Wrentham (MA); Hybrid; USD 70,202,000 - 86,679,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Parenthood top-up

Development courses

Job summary

lululemon seeks a Guest Experience Lead to champion in-store guest education and a high‑quality shopping experience. You will lead from the floor, act as Supervisor on Duty, and align team efforts with daily sales targets while sustaining an inclusive, engaging store culture.

You will contribute to hiring and development, coach team members, and ensure readiness for peak times with a focus on exceptional guest connections and outcomes.

Qualifications

• 1 year retail or customer experience.
• Experience in leading, mentoring, or delegating with others.
• Willingness to travel to assigned store with reliable transportation

Responsibilities

• Lead from the floor to deliver an exceptional guest experience.
• Educate guests on product education and brand value.
• Support store leadership and supervise on duty when needed.
• Assist in hiring processes, onboarding, and training.
• Review daily data to drive sales and team performance.
• Foster an inclusive, respectful team environment.

Skills

Customer service

Leadership

Mentoring

Education

High school diploma/GED

Job description

lululemon seeks a Guest Experience Lead to champion in-store guest education and a high‑quality shopping experience. You will lead from the floor, act as Supervisor on Duty, and align team efforts with daily sales targets while sustaining an inclusive, engaging store culture.

You will contribute to hiring and development, coach team members, and ensure readiness for peak times with a focus on exceptional guest connections and outcomes.