Guest Experience Lead: Lead Teams & Elevate Service

Lululemon Athletica; Schaumburg (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience by delivering technical product education and leading from the floor. The role is part of the store leadership team, driving performance toward daily sales targets and guiding, evaluating, and mentoring team members on the floor.

Responsibilities include supervising the floor, coordinating with teammates, and participating in hiring and training processes to foster an inclusive and collaborative work environment.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Lead from the floor to deliver an exceptional guest experience.
• Provide technical product education to guests and assist teammates when needed.
• Open and close the store following procedures and ensure readiness for guests.
• Review daily data to track sales progress and motivate the team.
• Support hiring, onboarding, and training activities.
• Give direct feedback and coaching to team members to support growth.

Skills

Guest experience

Leadership

Customer service

Communication

Education

High school diploma/GED

Job description

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience by delivering technical product education and leading from the floor. The role is part of the store leadership team, driving performance toward daily sales targets and guiding, evaluating, and mentoring team members on the floor.

Responsibilities include supervising the floor, coordinating with teammates, and participating in hiring and training processes to foster an inclusive and collaborative work environment.