Guest Experience Lead - Front Desk & Hospitality

Hotel Management and Consulting, Inc. (HMC); Fayetteville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

DailyPay Access

Medical, Dental, Vision Benefits

Paid Time Off

Employee Assistance Program

Career Growth

Job summary

Hotel Management and Consulting, Inc. (HMC) is seeking a positive, professional Guest Attendant to be the face of our property and the first contact for guests.

This role focuses on delivering exceptional guest services, handling reservations, check-ins, and special requests within a small team. You will support front desk operations, assist in guest tours and sales, and contribute to daily housekeeping and maintenance tasks.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Customer service

Computer skills

Communication

Organization

Flexibility

Job description

Hotel Management and Consulting, Inc. (HMC) is seeking a positive, professional Guest Attendant to be the face of our property and the first contact for guests.

This role focuses on delivering exceptional guest services, handling reservations, check-ins, and special requests within a small team. You will support front desk operations, assist in guest tours and sales, and contribute to daily housekeeping and maintenance tasks.