Hospitality Team Lead: Guest Experience

Hotel Management and Consulting, Inc.; Everett (WA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Hourly Rate

DailyPay Access

Medical, dental, and vision benefits

Paid time off

Employee Assistance Program

Career Growth

Job summary

Hotel Management and Consulting, Inc. is seeking a Lead Guest Attendant to guide frontline staff, support operations in the absence of the General Manager, and uphold service standards. You will lead trainings, monitor guest feedback, and collaborate with teams to drive occupancy and guest satisfaction.

The role emphasizes strong communication, organization, and the ability to adapt to a changing schedule in a hospitality environment. Full-time, on-site position with benefits.

Qualifications

• Minimum of 1 year’s experience in hotel leadership, including front desk and back-of-house operations.
• Proactive in solving problems and leading staff.
• Excellent organizational, time management and communication abilities.

Responsibilities

• Train and guide staff; lead staff huddles and discuss performance needs.
• Post checks in PMS, manage weekly labor tracker and payment reports.
• Monitor guest feedback, suggest and sell amenities, ensure security.
• Assign rooms to housekeeping and assist GM with inspections.
• Manage inventory, vendor relations, and guest relationships.
• Assist with in-house guest sales and marketing to raise occupancy.
• Flexible to cover shifts to maintain operations.
• Follow emergency procedures and meet property security needs.
• Perform other duties as assigned.

Skills

Proficient computer skills

Strong team building

Organizational & time management

Problem solving

Oral & written communication

Adaptability / flexible schedule

Job description

Hotel Management and Consulting, Inc. is seeking a Lead Guest Attendant to guide frontline staff, support operations in the absence of the General Manager, and uphold service standards. You will lead trainings, monitor guest feedback, and collaborate with teams to drive occupancy and guest satisfaction.

The role emphasizes strong communication, organization, and the ability to adapt to a changing schedule in a hospitality environment. Full-time, on-site position with benefits.