Guest Experience Team Lead

Fresh Market Inc.; Maryland; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with company match

Financial wellness program

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Pet insurance discounts

Daycare discounts

Job summary

The Fresh Market is hiring a Guest Service Department Lead in Maryland to support the Guest Service Manager and coach the team to deliver exceptional guest experiences. You will help maintain a welcoming store environment, supervise daily operations, and ensure departments look their best.

You will lead with care, learn fast, and step in as acting manager when needed. This role emphasizes hospitality, teamwork, and excellence in guest service.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Guest service leadership

Staff coaching

Customer experience

Communication

Flexibility

POS proficiency

Microsoft Office

Education

Associate’s degree in business/retail management or related field

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market is hiring a Guest Service Department Lead in Maryland to support the Guest Service Manager and coach the team to deliver exceptional guest experiences. You will help maintain a welcoming store environment, supervise daily operations, and ensure departments look their best.

You will lead with care, learn fast, and step in as acting manager when needed. This role emphasizes hospitality, teamwork, and excellence in guest service.