Guest Experience Lead — Hospitality & Events

Lucky Strike Entertainment; Vernon Hills (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Stock purchase program

Employee Assistance Program (EAP)

Vacation and holidays

Discounts for bowling, waterpark, and

Job summary

Lucky Strike Entertainment is hiring a role that will own the floor on every shift, ensuring smooth service across bowling, arcade, food & beverage, bar, and events. You will step into various positions to maintain speed, standards, and guest satisfaction, while coaching hourly team members on service and safety.

The ideal candidate brings 1–2 years of hospitality experience, strong communication, and a floor-first work style.

Qualifications

• 1–2 years of experience in hospitality, food & beverage, retail, or guest-facing environment.
• Ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work.
• Basic financial awareness including labor, sales goals, and cost control.
• Able to stand and walk for extended periods and lift 25–50 pounds.
• High school diploma or equivalent is required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food & beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH/BOH operations.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Skills

Hospitality experience

Team coaching

Guest service

Communication skills

Flexibility

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is hiring a role that will own the floor on every shift, ensuring smooth service across bowling, arcade, food & beverage, bar, and events. You will step into various positions to maintain speed, standards, and guest satisfaction, while coaching hourly team members on service and safety.

The ideal candidate brings 1–2 years of hospitality experience, strong communication, and a floor-first work style.