Guest Experience Floor Leader

Lucky Strike Entertainment; Avondale (AZ); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) Retirement Plan

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Paid vacation and holidays

Discounts (Bowling/Waterpark/Bo Bo)

Retail and event discounts

Job summary

Lucky Strike Entertainment is seeking a proactive Manager to oversee shifts across bowling, arcade, food & beverage, bar, and events. You will flex into roles as needed, coach team members, and drive guest satisfaction while maintaining smooth operations.

The role requires 1–2 years in hospitality or guest-facing roles, strong communication, and a floor-first leadership style. Flexible availability including nights, weekends, and holidays is expected.

Qualifications

• 1–2 years in hospitality, food & beverage, retail or guest-facing role.
• Ability to motivate and coach in fast-paced environments.
• Strong communication; resolve guest concerns professionally.
• Lead by example and be present with the team.

Responsibilities

• Own the floor on every shift; ensure smooth service across bowling, arcade, food & beverage, bar and events.
• Fill in where needed to maintain speed and guest satisfaction.
• Coach hourly team members on service standards and safety.
• Drive sales through guest engagement and promotions.
• Maintain facility readiness; monitor lanes, arcade, and FOH/BOH operations.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Motivate and coach team

Guest engagement

Strong communication

Floor leadership

Financial awareness

Stamina and mobility

High school diploma

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a proactive Manager to oversee shifts across bowling, arcade, food & beverage, bar, and events. You will flex into roles as needed, coach team members, and drive guest satisfaction while maintaining smooth operations.

The role requires 1–2 years in hospitality or guest-facing roles, strong communication, and a floor-first leadership style. Flexible availability including nights, weekends, and holidays is expected.