Guest Experience Floor Lead - Hospitality & Events

Lucky Strike Entertainment; North Ridgeville (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Stock Purchase Program

EAP

Paid vacation

Paid holidays

Paid sick leave

Discounts

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift, overseeing bowling, arcade, food and beverage, bar, and events, while ensuring guest satisfaction. You will step into any role as needed to maintain speed and standards.

Responsibilities include coaching hourly staff, driving sales, and maintaining operations, with opportunities to grow in a dynamic entertainment environment in the United States.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• Natural ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills to resolve guest concerns.
• Floor-first work style and willingness to do the work alongside the team.
• Basic financial awareness including labor, sales goals, and cost control.
• Able to stand and walk for extended periods and lift 25–50 pounds.
• High school diploma or equivalent.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

Skills

Hospitality experience

Team leadership

Communication skills

Customer service

Flexible availability

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on each shift, overseeing bowling, arcade, food and beverage, bar, and events, while ensuring guest satisfaction. You will step into any role as needed to maintain speed and standards.

Responsibilities include coaching hourly staff, driving sales, and maintaining operations, with opportunities to grow in a dynamic entertainment environment in the United States.