Hospitality Floor Supervisor: Guest Experience Leader

Lucky Strike Entertainment; Boca Raton (FL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement

Employee stock purchase

Employee assistance program

Paid vacation

Paid holidays

Paid sick leave

Bowling discounts

Waterpark discounts

Retail discounts

Event discounts

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, guiding teams across bowling, arcade, food & beverage, bar, and events to deliver memorable guest experiences.

You will coach hourly staff, manage service standards, and support promotional programs while maintaining safety and operational excellence. A strong people focus and hands-on leadership are essential.

Qualifications

• 1–2 years in hospitality or guest-facing environment.
• Strong ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• Hands-on leader who works alongside the team.
• Basic financial awareness including labor and sales goals.
• Ability to stand and walk for extended periods; lift 25–50 pounds.
• High school diploma or equivalent.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keep service flowing and guests happy across teams.
• Step into any position as needed to maintain speed and standards.
• Coach and develop hourly team members on service standards and safety.
• Drive sales through guest engagement, upselling, and event support.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth operations.
• Assist with cash handling, inventory counts, and labor tracking to build foundational skills.

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, guiding teams across bowling, arcade, food & beverage, bar, and events to deliver memorable guest experiences.

You will coach hourly staff, manage service standards, and support promotional programs while maintaining safety and operational excellence. A strong people focus and hands-on leadership are essential.