Guest Experience Supervisor - Growth & Benefits

Global Montello Group Corp; North Oxford (MA); On-site; USD 50,548,000 - 59,780,000; Full time

Benefits offered by this job

Coins!

Health & Wellness

401(k) match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, coach team members, and ensure an excellent guest experience. You will manage POS operations, cash handling, and adherence to safety and quality standards in a fast paced retail setting.

The role requires flexible hours, a high school diploma, and the ability to lift up to 25 lbs. This is an on-site position in Massachusetts with opportunities for growth and professional development.

Qualifications

• Supervise employees to ensure management tasks are followed.
• Provide constructive feedback to help staff improve performance.
• Greet guests and create a positive shopping experience.
• Follow safety, security, quality and store policies and procedures.
• Handle cash processes and maintain accurate deposits where applicable.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Staff supervision

Coaching

Customer service

Cash handling

Safety compliance

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, coach team members, and ensure an excellent guest experience. You will manage POS operations, cash handling, and adherence to safety and quality standards in a fast paced retail setting.

The role requires flexible hours, a high school diploma, and the ability to lift up to 25 lbs. This is an on-site position in Massachusetts with opportunities for growth and professional development.