Guest Experience Lead - Front Office & Staffing

One Ocean Resort & Spa; Evansville (IN); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

One Ocean Resort & Spa in Evansville, IN is seeking a Front Desk Supervisor to lead guest services, oversee check-in/check-out, and ensure memorable experiences for every guest.

You will coordinate staffing across shifts, train front desk staff, handle guest issues with poise, and operate the MICROS system daily and for less common tasks, maintaining impeccable service standards. This role calls for a proactive team player in a fast-paced environment.

Qualifikationen

• High work ethic
• Self-initiative
• Independent judgment
• Flexibility to work varying schedules
• Attention to detail under interruptions
• Team-oriented mindset

Aufgaben

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations; greet and check guests in and out professionally.
• Ensure proper staffing levels for front desk and related roles, including scheduling and training of staff.
• Resolve guest complaints, investigate issues and provide creative solutions to ensure satisfaction.
• Operate the MICROS front office system, handling daily transactions and less frequent tasks.

Kenntnisse

Work ethic

Initiative

Judgment

Flexibility

Attention to detail

Team player

MICROS system

Tools

MICROS POS

Jobbeschreibung

One Ocean Resort & Spa in Evansville, IN is seeking a Front Desk Supervisor to lead guest services, oversee check-in/check-out, and ensure memorable experiences for every guest.

You will coordinate staffing across shifts, train front desk staff, handle guest issues with poise, and operate the MICROS system daily and for less common tasks, maintaining impeccable service standards. This role calls for a proactive team player in a fast-paced environment.