Front Office Lead: Guest Experience & Team Operations

Remington Hospitality; Indianapolis (IN); On-site; USD 42,000 - 70,000; Full time

Job summary

Remington Hospitality in Indianapolis seeks a Front Office Manager to oversee guest services, greet guests, and ensure efficient check-in and check-out. You will coordinate front desk staffing, interview and train associates, and supervise PBX operators and bell staff.

You will resolve guest complaints with prompt, creative solutions, manage MICROS transactions, and collaborate with Housekeeping and Engineering on room needs.

Job description

Remington Hospitality in Indianapolis seeks a Front Office Manager to oversee guest services, greet guests, and ensure efficient check-in and check-out. You will coordinate front desk staffing, interview and train associates, and supervise PBX operators and bell staff.

You will resolve guest complaints with prompt, creative solutions, manage MICROS transactions, and collaborate with Housekeeping and Engineering on room needs.