Guest Experience Lead: Front Desk & Reservations

Ocean Crest Resort; Pacific Beach (WA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Employee discounts

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Ocean Crest Resort is seeking a friendly Front Desk Agent to greet guests, check them in and out, issue keys, and process payments. You will coordinate with housekeeping to manage room availability, answer inquiries, and complete paperwork promptly.

Successful candidates communicate clearly, stay positive in challenging situations, and provide an exceptional guest experience with every interaction.

Qualifications

• Excellent communication skills and a positive attitude.
• Familiarity with hospitality standards and customer service.
• English proficiency; other languages a plus.
• Able to lift up to 30 pounds.

Responsibilities

• Monitor hotel operations and activities knowledge.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

English proficiency

Computer literacy

Customer-focused

Lifts 30 pounds

Tools

Hotel software

Job description

Ocean Crest Resort is seeking a friendly Front Desk Agent to greet guests, check them in and out, issue keys, and process payments. You will coordinate with housekeeping to manage room availability, answer inquiries, and complete paperwork promptly.

Successful candidates communicate clearly, stay positive in challenging situations, and provide an exceptional guest experience with every interaction.