Guest Experience Front Office Manager

Bardessono; Evansville (IN); On-site; USD 43,000 - 65,000; Full time

Job summary

Bardessono in Evansville, IN is seeking a Front Office Manager to oversee daily guest services and front desk operations. You will greet guests, check them in and out, and ensure a warm, efficient experience.

The role includes staffing, training, and supervising front desk agents, as well as resolving guest issues with creative problem solving. Experience in hospitality, strong team leadership, and proficiency with MICROS are required.

Qualifications

• Must have hospitality/front desk experience and strong guest service skills.
• Ability to lead a team and manage staffing levels.
• Excellent communication and problem-solving abilities.

Responsibilities

• Greet guests and communicate cordially; check-in/out promptly and professionally.
• Ensure proper staffing levels of front office personnel through interviewing, hiring, supervising and scheduling.
• Resolve guest complaints with thorough investigation and creative problem solving.

Skills

Guest relations

Team leadership

Scheduling

Problem solving

Tools

MICROS System

Job description

Bardessono in Evansville, IN is seeking a Front Office Manager to oversee daily guest services and front desk operations. You will greet guests, check them in and out, and ensure a warm, efficient experience.

The role includes staffing, training, and supervising front desk agents, as well as resolving guest issues with creative problem solving. Experience in hospitality, strong team leadership, and proficiency with MICROS are required.