Guest Experience Front Office Supervisor

One Ocean Resort & Spa; Arcadia (CA); Hybrid; USD 44,000 - 60,000; Full time

Job summary

One Ocean Resort & Spa in Arcadia, California, is seeking a Front Office Supervisor to lead our guest services team and ensure smooth check-in/out experiences.

You will manage staffing, train associates, operate the MICROS system, and collaborate with housekeeping and engineering to fulfill guest requests, while maintaining a calm, professional environment during peak times. This is a full-time role with stable hours and a dynamic setting that values accuracy, courtesy, and teamwork.

Qualifications

• Experience in hotel front desk operations.
• Ability to manage and mentor staff in a fast-paced environment.
• Excellent communication and guest service skills.

Responsibilities

• Staff front desk teams: interview, hire, supervise, train and schedule.
• Understand front office roles and perform duties as needed.
• Operate MICROS system for daily transactions.
• Review AM/PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on rooms and maintenance.
• Greet guests and check them in/out professionally.

Skills

Interpersonal skills

Team leadership

Staff scheduling

Guest service

Communication

Tools

MICROS system

Job description

One Ocean Resort & Spa in Arcadia, California, is seeking a Front Office Supervisor to lead our guest services team and ensure smooth check-in/out experiences.

You will manage staffing, train associates, operate the MICROS system, and collaborate with housekeeping and engineering to fulfill guest requests, while maintaining a calm, professional environment during peak times. This is a full-time role with stable hours and a dynamic setting that values accuracy, courtesy, and teamwork.